Frequently Asked Questions
Everything you need to know about your CENDRÉ experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
Do you ship internationally?
Yes, CENDRÉ ships to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
How should I care for my CENDRÉ pieces?
To maintain the longevity of your garments, we recommend following the specific care label instructions. Generally, we advise cold hand washing and laying items flat to dry to preserve fabric integrity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
Our team processes orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team, though we cannot guarantee changes once the order has entered the fulfillment stage.